Ticketing Agent Tools

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Refund Calculation
Manual estimate only. Always confirm the final figure against the ticket’s actual fare rule, the validating carrier’s refund policy, and any applicable regulatory requirements before processing a refund.
Ticket reference
Ticket status
Fare

⚠ Used/flown portion is higher than the base fare paid. Any shortfall not covered by refundable taxes will show as an amount due from the passenger below.

Enter the value attributable to what was already flown, per the applicable proration method — or use the mileage-prorate helper below.

Used portion = base fare × (flown miles ÷ total ticketed miles). A quick approximation — not a substitute for the carrier’s official fare construction.

Taxes, fees & surcharges
Code Amount Type

For a partially used ticket, mark each tax "Used / flown" if it applies to the portion already travelled — those are kept by the carrier just like non-refundable taxes, but are tracked separately below.

Penalty & fees

This amount is subtracted from the penalty above (not deducted a second time) — it was already collected from the passenger via the EMD.

⚠ EMD amount is higher than the penalty entered above — the penalty deducted from the refund is now 0. Double-check these figures.

Refund breakdown

Base fare paid 0.00
Less: used/flown portion − 0.00
Less: penalty (net of EMD already collected) − 0.00
Refundable fare amount 0.00
Plus: refundable taxes / fees + 0.00
Less: agency service fee − 0.00
Total refund due 0.00
Additional amount due from passenger 0.00
Used / flown taxes / fees — not refunded 0.00
Non-refundable taxes / fees — not refunded 0.00
Fare amount forfeited 0.00
Reissue / Exchange Calculation
Manual estimate only. Always confirm the final figure against the ticket’s actual fare rule and the validating carrier’s reissue/exchange policy before processing.
Ticket reference
Original ticket
Tax code Amount
Total (fare + taxes) 0.00
New (requested) ticket
Tax code Amount
Total (fare + taxes) 0.00
Reissue penalty

Added on top of the base fare ADC and any net tax ADC to make up the total additional collection.

Reissue breakdown

Original ticket
Route—
Base fare0.00
Taxes0.00
Total0.00
New ticket
Route—
Base fare0.00
Taxes0.00
Total0.00

⚠ The new base fare is not higher than the original base fare. This calculator is built for additional-collection reissues — a lower new fare usually means a residual value scenario instead, which this tool does not handle.

Base fare ADC New base fare − original base fare — collected in full, always. 0.00
Un-used taxes

Original tax codes no longer needed — used to pay the new requested tax ADC.

Code Amount
Total credit 0.00
Requested taxes

New / increased tax codes — paid first from any un-used original taxes.

Code Amount
Total requested 0.00
Tax ADC to collect (after applying un-used tax credit) 0.00
Un-used tax credit remaining (not refunded) 0.00
Reissue penalty + 0.00
Total ADC 0.00

Flight Cancellation Alert

Here you will get alert if there is any cancellation on a flight departing from CAI or BEY airport
*can be customized for more airports*

No cancellations have been detected yet.